Services

Enhance Reporting Capabilities

  • Reports
  • Charts
  • Metrics
  • Graphs
  • Key Performance Indicators (KPI development)
  • Business Intelligence initiatives (OUBI, OBIEE, BI Publisher, Crystal Reports)

Environment Management

  • DBA support
  • Performance Tuning:
    From Application Servers to Database, there are sometimes desires by Customers for us to assist in identifying performance tuning opportunities and Best Practices.
  • Upgrades / Enhancements:
    While this effort is typically handled by our Customers, as a relatively painless endeavor, we do offer assistance as desired/ needed.

Document Management

  • Business Process Definition
  • Document Storage

Data Migration & Interfaces

While initial consideration and efforts may have been undertaken during implementation, additional opportunities arise as Customers settle in to the use of WAM. Additional migration efforts and interfaces are sometimes better handled in a phased approach.

Training & Business Process Documentation

  • Qualified instructors with knowledge of all WAM modules and associated Best Practices, including System Administrator modules. We can also create your Education Plan.
  • Also knowledge of UPK (User Productivity Kit) — an Oracle product that Customers find extremely attractive.

Help Desk Support

  • Call-In Identification of Customer issues vs Oracle bugs.
  • Assistance with tracking Oracle Service Requests (SR) / bug tracking.

GET IN TOUCH

We are excited to partner with your organization. Please complete the form and we will be in contact soon!

  • This field is for validation purposes and should be left unchanged.

1-925-852-3247

walter.steele@sbcglobal.net